FAQs

1. How can I contact you?

You can contact us by sending an email to woofgateusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. Generally, our products are delivered within 7-20 business days. However, please note that due to the current global situation, there may be some delays beyond our control.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country's customs authorities. It is the buyer's responsibility to check and comply with any import regulations.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept payments through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products safe for pets?

Yes, our products are designed with the safety and well-being of pets in mind. We source our products from reputable suppliers who prioritize the health and comfort of animals. However, it is always important to supervise your pets while using any new products and to follow the instructions provided.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at woofgateusa@gmail.com to discuss pricing and availability.

10. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee that changes or cancellations can be made after an order has been submitted. If you need to make any changes, please contact us immediately and we will do our best to assist you.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at woofgateusa@gmail.com. Please refer to our full refund policy for more information.